At Tevonex, customer satisfaction is a top priority. We strive to deliver high-quality digital marketing services, including website development, paid advertising, and SEO. However, due to the nature of our services, this Refund Policy outlines the conditions under which refunds may or may not be issued.

1. General Policy

• Refunds are not available for services already rendered or completed.
• For subscription-based or ongoing services, refunds may be issued for unused portions of prepaid services upon cancellation, as determined on a case-by-case basis.

2. Website Development Packages

• Deposits and Upfront Payments: Deposits made for website development packages are non-refundable once the project has commenced.
• Project Cancellation: If you cancel the project before completion, you will be billed for the work completed up to the cancellation date.
• Revisions: Revisions are included in your package as outlined in your agreement. Refunds will not be issued for dissatisfaction with design elements if they fall within the agreed scope of work.

3. Digital Marketing Services (Paid Ads, SEO, etc.)

• Ongoing Campaigns: Refunds are not available for campaigns that have already been launched or for results that depend on external factors (e.g., market conditions).
• Prepaid Services: Refunds may be considered for unused prepaid services if the request is made before the services commence.

4. Exceptional Circumstances

We understand that unforeseen issues may arise. Refund requests outside of the terms outlined above will be reviewed on a case-by-case basis. Decisions will be based on the progress of work, resources allocated, and reasons for dissatisfaction.

5. How to Request a Refund

To request a refund, please contact us at admin@tevonex.com with the following details:

• Your name and contact information.
• A detailed explanation of your refund request.
• Relevant order or invoice numbers.

Our team will review your request and respond within 7 business days.

6. Changes to This Policy

Tevonex reserves the right to update this Refund Policy at any time. The latest version will be available on our website, and we encourage clients to review it periodically.

7. Contact Us

For questions or concerns about this Refund Policy, please reach out to us:

• Email: admin@tevonex.com

Thank you for choosing Tevonex. We are dedicated to ensuring your experience with us is positive and successful.